customer support specialists
Job Responsibilities
- Responds to inbound 800-line calls, provide caller responses to questions with unbiased and factual information, Refers callers to appropriate supervisor as necessary;
- Refers callers to appropriate center in the caller’s area for appointments for consultation/procedures;
- Performs data entry for setting appointments for consultation/procedures;
- Confirms appointments with outbound calling;
- Maintains updated knowledge of services, including its policies and procedures as referenced in the employee manual and other policies, the department and as referenced in desk procedures for the position;
- Maintain knowledge of contract compliance provisions of the department and meets those provisions that are applicable to this job position;
- Follows policies and procedures applicable to the position without deviation;
- Maintains updated knowledge of options that are available to the callers in their service area
- Meets production and quality assurance goals as defined in policy for this position;
- Requests additional training as needed and/or participate in training as identified by monitoring or quality audits;
- Meets all standards established for this position as outlined in the attached performance criteria
- Maintains an acceptable attendance record as outlined in the Employee Manual;
- Adheres to the work schedule
- Performs other duties as may be assigned by management
JOB REQUIREMENTS
- High School diploma, GED, or Equivalent certification;
- Basic computer skills;
- Excellent organizational skills;
- Ability to demonstrate excellent interpersonal communication skills by demonstrating effective probing and paraphrasing skills;
- Ability to manage an inbound and outbound call interaction;
- Ability to demonstrate features and benefits of a products and services;
- Ability to write professionally demonstrating a command of the written language, spelling and grammar;
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment;
- Ability to successfully execute many complex tasks simultaneously;
- Ability to work as a team member, as well as independently;
- Fluency in commonly spoken languages; Second language skills are helpful
- Ability to establish relationships and understand the need to have established rapport with customers;
- Ability to understand and how to manage and resolve customer issues and provide conflict resolution effectively;
- Ability to efficiently manage work tasks, use systems and manage customer interaction;
- Ability to follow directions and provide verbal and written directions to others, competent in using computers.
- Experience working with diverse cultural groups;
How to Apply
Please submit your application (or click on “Register/Apply” on the home page). You can also send your resume and cover letter to jobs@veterans2work.com. We look forward to helping you find the job that’s right for you.
Veterans2Work is a business-to-business services company staffed by home-based U.S. military veterans. We're growing rapidly and are looking for telephone sales, customer service and technical support workers to help our clients acquire and keep their customers.
This is a great opportunity to join a team dedicated to 1) helping you be successful in work that's meaningful to you; 2) helping you learn from among the best; demonstrating that special needs veterans working from their homes can perform to the highest standards, and 4) having fun.
Veterans2Work offers a flexible work schedule, competitive compensation and a work environment that recognizes and serves the needs of disabled veterans working from their homes.
