Network Escalation Engineer III

Locations: Silicon Valley and New York City

Job Description

The primary responsibility for the Escalation Engineer Team is to manage all technical issues that are not resolved by L1 and L2 Support. Thorough understanding of the customer’s environment and the ability to provide expert advice and advanced troubleshooting problem resolution steps are essential.   Many of the problem scenarios require trace analysis, proprietary log analysis, advanced debugging of Windows, Linux and Unix O/S’s.Job Location: San Francisco or Sunnyvale

REQUIREMENTS

• Experience in a technical support position, preferably with a networking technology company.
• Deep knowledge of networking, understanding of packet flow and TCP session establishment.
• Experience with UNIX/Linux/MS, scripting is a plus.
• Experience reading and understanding packet captures with tools like Sniffer and/or Ethereal/Wireshark.
• Basic understanding of WAN technologies, bandwidth and latency.
• Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus).
• Strong communication skills with customers, as well as internal company groups.
• Strong troubleshooting skills.
• Experience with any of the following is a plus: QoS, Netflow, NAT, SSL, HTTP, CIFS, MAPI, NFS, Firewalls, RAID.
• Cisco certifications such CCNP a plus, CCIE a big plus.

Company evenues for the third quarter of 2008 were $86.5 million, which represents an increase of 36.7% from the third quarter of 2007 and an increase of 6.1% from the second quarter of 2008.  The company continues to lead the rapidly growing wide-area data services market and strengthens their competitive position.

How to Apply

Please submit your application (or click on “Register/Apply”). Please indicate the job you're applying for in the "Career" field. We look forward to helping you find the job that’s right for you.

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Veterans2Work is a business-to-business services company that matches special-needs U.S. military veterans to suitable jobs.  We're growing rapidly and are looking for market research, telephone sales, inbound customer service, technical support and knowledge workers to help our clients acquire and keep their customers.

This is a great opportunity to join a team dedicated to 1) helping you be successful in work that's meaningful to you; 2) helping you learn from among the best; demonstrating that special needs veterans working from their homes can perform to the highest standards, and 4) having fun. 

 

Veterans2Work offers a flexible work schedule, competitive compensation and a work environment that recognizes and serves the needs of disabled veterans.