Technical Support Representative I
Job Description
Responsible for inbound and outbound telephone or written inquiries for customers regarding company products. Analyzes problems with hardware and software products to identify problem area(s) and recommend possible solutions. Maintains log of problems using CRM application so that recurring problems can be reported.
- Provides technical support to customers via telephone and written communication.
- Exercises judgment within defined procedures and practices to determine appropriate action with customer callers.
- Enters call information into call tracking database.
- Assists in testing and evaluation of current and new products.
- Performs special projects as assigned.
Job Requirements
In addition to a high school diploma, specialized or technical knowledge is needed which may be obtained in high school business or shop courses or by a relatively brief period of intensive post high school education. Two years’ hands on experience in a PC environment, with demonstrated knowledge of PC Operating systems such as Windows and/or MAC is required. Ability to speak English clearly is required.
Special Requirements:
Minimum two years experience in a PC environment is preferred. Knowledge of word processing, spreadsheets, database, and programming knowledge typically obtained for work related purposes is helpful. Organizational and time management skills, analytical ability, excellent verbal and written communication skills are essential. Excellent listening skills are also required.
Canon I.T.S. is an Equal Opportunity Employer
How to Apply
Please submit your application (or click on “Register/Apply” on the home page). You can also send your resume and cover letter to jobs@veterans2work.com. We look forward to helping you find the job that’s right for you.
Veterans2Work is a business-to-business services company staffed by home-based U.S. military veterans. We're growing rapidly and are looking for telephone sales, customer service and technical support workers to help our clients acquire and keep their customers.
This is a great opportunity to join a team dedicated to 1) helping you be successful in work that's meaningful to you; 2) helping you learn from among the best; demonstrating that special needs veterans working from their homes can perform to the highest standards, and 4) having fun.
Veterans2Work offers a flexible work schedule, competitive compensation and a work environment that recognizes and serves the needs of disabled veterans working from their homes.
